What failed
Walk-in cooler, freezer, ice machine, reach-in, or display case, and when you noticed the change.
Urgent requests · Seattle
Product at risk? Document it safely and flag the request.
When a walk-in, freezer, or ice machine fails during service, the first priorities are people, product, and clear information. You can mark a request as product-at-risk. That label describes your situation; it does not promise same-day dispatch, after-hours service, or any response time.
First minutes
Safe steps while you wait.
- Follow the business’s food-safety and incident procedures.
- Limit door opening on the affected cooler or freezer.
- Record the time, the equipment display, and a separate food-temperature reading.
- Photograph visible ice, water, alarms, or damage.
- Move product only under approved procedures and applicable health guidance.
- Call the number on the equipment or your service contract first if you have one.
Source: Washington cold-holding rule, WAC 246-215-03525. Accessed September 3, 2026.
Do not attempt
Hazards that make an outage worse.
- Do not open energized electrical panels or reset breakers repeatedly.
- Do not add, vent, or handle refrigerant.
- Do not chip ice from coils or use sharp tools inside the system.
- Do not bypass safety controls to keep a compressor running.
Make the request useful
Details that speed up the first conversation.
Readings
Display, air, and food temperatures kept separate, with the time and where each was taken.
Access
Onsite contact, building access limits, and the best window for a visit.
Business impact
Whether product is at risk now, performance is declining, or the issue can wait for a scheduled visit.
Questions
Commercial refrigeration request FAQs.
Does Seattle Cold Care offer 24-hour emergency service?
No. Seattle Cold Care is a service-request and provider-connection website. It does not dispatch technicians or guarantee same-day, after-hours, or 24-hour service.
What does marking product at risk do?
It tells the request recipients that you consider product to be at risk now. It is a description of your situation and does not promise a response time.
Should I call or submit the form?
If you already have a service provider or warranty line for the equipment, contact them first. You can also submit a request or call the request line; neither guarantees availability.
Request commercial refrigeration help
Flag product at risk and describe the failure.
Choose the product-at-risk category, add readings and timing, and share an onsite contact. Provider availability and response time are not guaranteed.
Prefer to talk? Call (425) 696-7477 or email hello@seattlecoldcare.com.